At PrinterProfessionals.online, we want you to be completely satisfied with your purchase. If you are not satisfied with your product, we offer a straightforward refund process subject to the following terms:
Eligibility for Refund
You may request a refund within 30 days of receiving your order.
Products must be in new, unused condition with all original packaging and accessories included.
Some items, such as opened ink cartridges, toner, and special order products, may not be eligible for a refund unless defective.
How to Request a Refund
To request a refund, please follow these steps:
Contact Us at within 30 days of receiving your order.
Provide your order number, the product(s) you wish to return, and the reason for the return.
Our customer service team will provide you with return instructions, including the return address.
Refund Process
Once we receive your returned product, we will inspect it to ensure it meets the return criteria.
If eligible, a refund will be processed to your original payment method. Please note that it may take 5-7 business days for the refund to reflect in your account, depending on your payment provider.
Shipping fees are non-refundable, and the cost of return shipping will be your responsibility unless the product is defective or an error occurred with your order.
Defective or Damaged Items
If you receive a defective or damaged product, please contact us immediately. We will offer you a replacement or a full refund, including any shipping costs. You may be required to provide photographs of the damage to process your claim.
Non-Refundable Items
Certain products are non-returnable and non-refundable, including:
Opened ink/toner cartridges
Gift cards
Special order items
Exchanges
We currently do not offer direct exchanges. If you need a different product, please initiate a return and place a new order.